Aion Plus

Shipping Policy

Last updated: November 5, 2026

This Shipping Policy explains where we ship, how long orders take to process and arrive, what shipping costs, and what to do if something goes wrong with a delivery. It applies to orders placed on aevumplus.net with Thirty3 Investments LLC, doing business as Aion Plus (“we,” “us” or “our”), and is part of our Terms & Conditions.

At a glance

All prices are in US dollars (USD). Your card is charged when you place your order. Orders are processed within 1–2 business days, and shipping cost and estimated delivery are shown before you pay.

  • We ship only to addresses in the United States.
  • We ship with USPS or UPS, and we email you tracking information when your order ships.
  • We do not add handling or service fees.
  • If an item is delayed, we email you a new estimated date and you may cancel that item for a full refund.

Where we ship

We currently sell and ship only to addresses in the United States,including Alaska, Hawaii and APO/FPO addresses where the carrier allows. We do not ship internationally.

We do not ship to package-forwarding or reshipping services that send packages outside the United States. If a carrier or state rule prevents us from shipping a product in your order to your address, we will tell you before the order ships and refund that item in full within 2 business days.

You must be 21 or older to place an order on our site.

Order processing

  • Your card is charged when you place your order, and we email you an order confirmation.
  • Orders are processed within 1–2 business days. Processing means we confirm your order, pack it and hand it to the carrier. Business days are Monday through Friday, excluding US federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.
  • If we cannot ship your order within 2 business days, for example during a busy period or because an item is out of stock, we will email you before that time ends, as described under “Backorders and delays” below.
  • We may contact you to confirm order details before your order ships. If we cannot verify an order, we may cancel it and refund the full amount within 2 business days.

Need to change your shipping address or cancel an order? Contact us as soon as possible at admin@aionplus.net or (909) 374-4297. We can only make changes before your order ships. Cancellations are covered in our Refund & Return Policy.

Carriers and delivery estimates

We ship with USPS or UPS. The shipping methods available for your address, and the estimated delivery time for each, are shown at checkout before you pay. Ground delivery usually takes 2–5 business days after your order ships. Estimated delivery times are based on carrier service standards and count from the day your order ships, after our 1–2 business day processing time. They are estimates, not guaranteed delivery dates.Orders to Alaska, Hawaii and APO/FPO addresses usually take longer to arrive than orders to the contiguous United States.

Not every carrier delivers to PO Boxes or APO/FPO addresses, so fewer shipping methods may be available at checkout for those addresses.

Shipping costs and taxes

Shipping is currently free on every order shipped within the United States. If a paid shipping method is ever offered, its cost is shown at checkout before you pay. Before you pay, the checkout page shows your full order total in US dollars (USD), including item prices, shipping and any sales tax required by law. We do not add handling or service fees.

Order tracking

When your order ships, we email you a shipping confirmation with the carrier name and a tracking number. Tracking details may take up to 24 hours to appear on the carrier’s website. If you created an account, you can also check your order status by signing in to My Account.

Orders that ship in more than one package

If your order ships in more than one package, we will let you know by email. The combined charges will never be more than the order total you approved at checkout. We do not charge extra shipping when we choose to split an order, and each package has its own tracking number.

Backorders and delays

If an item is out of stock or will arrive later than the estimate shown at checkout, we will email you a new estimated delivery date and you may cancel that item or order for a full refund.

If we cannot ship an item within our 1–2 business day processing time, we will email you before that time ends. The email will give a revised shipping date, or tell you that we cannot give one, and explain how to cancel. If you cancel, we will refund the full amount charged for the canceled items. If the revised date is more than 30 days after our original shipping date, or we cannot give a revised date, we will cancel the delayed item and refund it in full unless we ship it within 30 days of the original shipping date or you tell us you are willing to wait longer.

Refunds for items canceled because of a delay are issued to your original payment method within 2 business days of the cancellation. Depending on your card issuer, the refund may take 5–10 business days to appear on your statement.

After a package ships, carrier delays, severe weather and other events outside our control can slow delivery. If your package seems stuck in transit, contact us and we will work with the carrier to locate it, as described under “Lost, stolen or missing packages” below.

Address accuracy

Please check your shipping address carefully at checkout, including any apartment or suite number. If you notice a mistake, contact us right away. We can correct the address before your order ships. After it ships, we will ask the carrier to update the address, but we cannot guarantee the carrier will be able to.

If a package comes back to us because the address entered at checkout was incorrect or incomplete, because delivery was refused, or because it was not picked up from the carrier, we will contact you. You can choose to have us reship the order after you confirm the address and pay the new shipping cost, or to receive a refund of the amount you paid for the items, including tax; the original shipping charge is not refunded. If we do not hear from you within 30 days, we will refund the items in the same way. Refunds for returned packages go back to your original payment method within 5–10 business days after the package reaches us or after you choose a refund, whichever is later. If the address problem was our mistake, we will reship your order at no cost.

Lost, stolen or missing packages

Tracking shows delivered, but you cannot find your package. Carriers sometimes mark packages as delivered shortly before they arrive. Please wait until the end of the next business day, check around your home, mailbox and building mailroom, ask neighbors or others at your address, and confirm the shipping address in your order confirmation email. If you still cannot find it, contact us within 14 days of the delivery date shown in tracking. We will open a claim with the carrier, and we may ask you to confirm in writing that you did not receive the package. If the package has not been found within 10 business days after you report it, you can choose a replacement at no cost or a full refund.

Tracking has stopped updating or your package has not arrived. If tracking has not updated for 7 business days, or your order has not arrived within 7 business days after the latest estimated delivery date, contact us. We will ask the carrier to trace the package. If the carrier confirms it is lost, or the package has not been found within 10 business days after you report it, you can choose a replacement at no cost or a full refund.

Refunds for lost packages go back to your original payment method within 5–10 business days after you choose a refund.

Damaged, incorrect or incomplete deliveries

If your package arrives damaged, or an item is missing or incorrect, contact us within 7 days of delivery and include photos of the product, its packaging and the shipping label. If your order shipped in more than one package, please check your email first, because the rest of your order may still be on the way. We will send a replacement or issue a full refund, as described in our Refund & Return Policy, which also explains how to return unopened products.

Contact us

Questions about shipping or an order on its way? We are happy to help.

  • Business: Thirty3 Investments LLC, doing business as Aion Plus
  • Email: admin@aionplus.net
  • Phone: (909) 374-4297
  • Hours: Monday to Friday, 9 a.m. to 5 p.m. Pacific Time
  • Mailing address: 227 Santa Maria, Irvine, CA 92606
  • Website: aevumplus.net