Frequently Asked Questions

Adults 21 years of age or older with a shipping address in the United States. You’ll confirm your age when you enter the site and again at checkout.

No. You can check out as a guest, or create an account to see your order history and save your details.

We email an order confirmation right after you place your order, with your order number, the items you ordered, your total in US dollars and how the charge will appear on your card statement.

Yes, before it ships. Contact us as soon as possible at admin@aionplus.net or (909) 374-4297 with your order number. If your order hasn’t shipped, we’ll cancel it and refund the full amount, including shipping and tax.

No. Every order is a one-time purchase, charged once for the total you approve at checkout. We don’t offer free trials or recurring charges.

The fastest path is our contact form; we reply within one business day. You can also email admin@aionplus.net or call (909) 374-4297 during our hours, Monday to Friday, 9 a.m. to 5 p.m. Pacific Time.

Orders are processed within 1–2 business days (Monday through Friday, excluding US federal holidays). We email you tracking information when your order ships.

We ship only to addresses in the United States, including Alaska, Hawaii and APO/FPO addresses where the carrier allows. We don’t ship internationally.

Shipping cost is calculated at checkout from the method you choose, your order and your address. You’ll see it, along with any sales tax and your full total in USD, before you pay. We don’t add handling or service fees.

Check the tracking link in your shipping email first. If tracking shows delivered but you can’t find the package, or tracking hasn’t updated for 7 business days, contact us and we’ll work with the carrier. See our Shipping Policy for the full process.

Yes. Unopened vials with the seal intact can be returned within 30 days of delivery. Once a seal is broken we can’t take a vial back, unless it arrived damaged, defective or incorrect. Contact us first so we can send return instructions.

Contact us within 7 days of delivery with your order number and photos of the product, packaging and shipping label. You can choose a free replacement or a full refund, and you won’t pay any shipping costs for our mistake.

Approved refunds go back to your original payment method within 5–10 business days after we receive and inspect your return. See our Refund & Return Policy.

We accept the credit and debit cards shown at checkout. All prices are in US dollars (USD).

Yes. Your card number is entered directly into our payment processor’s secure payment fields over an encrypted (TLS) connection, and it is never stored on our servers.

It will appear as AION PLUS. If you have a question about a charge, please contact us first at admin@aionplus.net or (909) 374-4297 so we can help right away.

Research materials: lyophilized peptides in sealed vials, made in the USA and tested by an independent laboratory to ≥99% purity by HPLC. They are sold for laboratory research use only and are not for human consumption. Our team can help with orders, documentation and lot information, but can’t give medical advice. See our Disclaimer.

Each product page has a Details tab (form, purity, molecular weight, sequence, storage) and a Certificates tab listing the certificates of analysis by lot number. The lot number printed on your vial matches a certificate; every certificate is also on our Certificates of analysis page.

Each vial label carries its lot code beside a QR square that opens that batch’s certificate of analysis. You can also type any lot code into our certificate library to pull the laboratory report released with that specific production lot, not an average and not a representative sample.

pH Solutions Lab Inc. of Monrovia, California, an independent laboratory accredited to ISO/IEC 17025:2017 (A2LA R243; PJLA Testing #84351). Every certificate names the laboratory and carries a scan-to-verify code that opens the laboratory’s own copy.

Lyophilized (freeze-dried) material is stable at room temperature: keep the sealed vial dry and out of direct light. The storage line for each product is on its Details tab, and the handling guidance for the exact batch you receive is printed on the label and repeated on its certificate.

Every compound is made in the USA, released against a batch-specific certificate of analysis from an independent accredited laboratory, and published to a lot-level library you can search before you buy. You see the data for the exact lot rather than a generic spec sheet.

Our current offers are applied automatically in your cart, so there is nothing to type: buy one vial, get one of the same strength free, and free US shipping. One offer per order: a promo code replaces the automatic offer while it is applied.

No. We don’t sell your personal information or share it for cross-context behavioral advertising. See our Privacy Policy and Your Privacy Choices.

Use the unsubscribe link in any marketing email. For texts, reply STOP to any message from us. You can also contact us and we’ll take care of it. See our SMS Terms.