Aion Plus

Refund & Return Policy

Last updated: November 5, 2026

This Refund & Return Policy explains how returns, refunds, replacements and order cancellations work for purchases made on aevumplus.net from Thirty3 Investments LLC, doing business as Aion Plus (“Aion Plus,” “we,” “us” or “our”). It is part of our Terms & Conditions. Before you place an order, you will be asked to check a box at checkout agreeing to this policy and our Terms & Conditions.

Policy at a glance

  • Unopened products: you can return them for a refund within 30 days of delivery if they are unused and in their original sealed packaging.
  • Opened vials: once a vial’s seal is broken we cannot accept it back, unless the product arrived damaged, defective or incorrect.
  • Damaged, defective, wrong or missing items: tell us within 7 days of delivery and send photos. You can choose a free replacement or a full refund.
  • Refunds: go back to your original payment method within 5–10 business days after we receive and inspect your return.
  • Shipping costs: if you return an unopened product you no longer want, you pay the return shipping and the original shipping charge is not refunded. If the return is because of our error, we pay all shipping costs.
  • No restocking fees.
  • Cancellations: you can cancel any order for a full refund before it ships.

Returns of unopened products

You may return a product for a refund within 30 days from the date it was delivered, as shown in the carrier’s tracking, if all of the following are true:

  • you contact us to request the return within 30 days of delivery;
  • the product is unopened and unused, with its safety seal intact, in its original sealed packaging; and
  • the product was purchased on aionplus.org.

After we approve your return, please ship it within 14 days of receiving our return instructions. If you need more time, contact us before then.

Opened products

Our products are sealed single-use vials. We cannot accept returns of, or give refunds for, vials that have been opened or whose seal has been broken, unless the product arrived damaged, defective or incorrect, as described in the next section.

Damaged, defective, incorrect or missing items

If your order arrives damaged, a product is defective, you receive the wrong item, or an item is missing from your order, please contact us within 7 days of delivery. Include your order number, a short description of the problem, and photos of the product, its packaging and the shipping label. This applies even if you have already opened the product, for example if you find a problem when you open it. If you are unable to take photos, tell us and we will work with you on another way to confirm the problem. Before reporting a missing item, please check your email: if your order shipped in more than one package, the rest of it may still be on the way.

Once we confirm the problem, you can choose a free replacement or a full refund for the affected item, including any shipping you paid for it. If a replacement is out of stock, we will refund you in full. If we need the item back, we will email you a prepaid return shipping label; otherwise, we will tell you that you do not need to return it. You will not pay any shipping costs for a problem caused by us.

Replacements ship within our normal processing time of 1–2 business days after we confirm the problem. Refunds go back to your original payment method within 5–10 business days after we confirm the problem or, if we asked for the item back, after we receive it.

How to start a return

  1. Contact customer service at admin@aionplus.net or (909) 374-4297 (Monday to Friday, 9 a.m. to 5 p.m. Pacific Time). Include your order number, the item or items you want to return, and the reason.
  2. We will reply with a return authorization and instructions, including the address to send your return to.
  3. Pack the item securely, include your order number in the package, and ship it within 14 days of receiving our instructions.

Please contact us before sending a return so we can match your package to your order. Unless our return instructions give a different address, returns should be sent to: 227 Santa Maria, Irvine, CA 92606.

If you are paying for return shipping, we recommend a trackable shipping service, because we can only refund returns that reach us. If you use a prepaid label we sent you, we are responsible for the package if it is lost in transit.

Return shipping costs

If you are returning an unopened product you no longer want, you pay the return shipping cost, and the original shipping charge is not refunded. If the return is because of our error, such as a damaged, defective, incorrect or missing item, we cover all shipping costs.

No restocking fee

We do not charge a restocking fee or any other fee to process a return.

Refunds

We inspect each return within 3 business days after it arrives and email you to let you know whether your refund is approved. Approved refunds go back to your original payment method within 5–10 business days after we receive and inspect the return; the exact timing depends on your card issuer. Your refund covers the amount you paid for the returned item, after any discount, plus the sales tax charged on it. Refunds are made in US dollars (USD) and can only be sent to the card or other payment method used for the order. We cannot refund to a different card or in cash. If the card you used has since been canceled or replaced, contact your card issuer about how the refund will be applied to your account.

If a returned item does not meet this policy, for example because it has been opened, we will email you to explain why, and we will not issue a refund for that item. If you ask within 14 days of that email, we will send the item back to you at no cost; otherwise, we will dispose of it.

Exchanges

We do not offer direct exchanges. To swap a product you no longer want, return it unopened for a refund under this policy and place a new order. If you received a damaged, defective or incorrect item, we will replace it as described above.

Order cancellations

You can cancel your order at any time before it ships. Contact us as soon as possible at admin@aionplus.net or (909) 374-4297 with your order number. If your order has not shipped, we will cancel it and issue a full refund, including shipping and tax, to your original payment method within 2 business days. Depending on your card issuer, the refund may take 5–10 business days to appear on your statement. Once an order has shipped, it can no longer be canceled, but you can return unopened products under this policy.

If an item is out of stock or will arrive later than the estimate shown at checkout, we will email you a new estimated delivery date and you may cancel that item or order for a full refund. Our Shipping Policy explains how we handle delays.

We may cancel an order ourselves, for example if a product becomes unavailable, if a price was listed in error, if we cannot verify the order details, or if the eligibility requirements in our Terms & Conditions are not met. If we cancel your order, we will tell you by email and issue a full refund of the amount you paid within 2 business days.

Questions about a charge

If you have a question or concern about a charge, please contact us first at admin@aionplus.net or (909) 374-4297 so we can try to resolve it quickly. Nothing in this policy limits any right you may have to dispute a charge with your card issuer.

Your order confirmation email shows how the charge will appear on your card statement. All purchases on our site are one-time purchases. We do not offer subscriptions, automatic renewals or free trials, so you will not be charged again unless you place a new order.

Your rights and changes to this policy

This policy does not limit any rights you may have under applicable consumer protection laws, including any implied warranties. If you find a problem with a product after the 7-day reporting period, please still contact us and we will review it. We may update this policy from time to time. The version posted on this page when you place your order applies to that order, and the “Last updated” date at the top of this page shows when it last changed.

Contact us

Questions about a return, refund or cancellation? We are happy to help.

  • Business: Thirty3 Investments LLC, doing business as Aion Plus
  • Email: admin@aionplus.net
  • Phone: (909) 374-4297
  • Hours: Monday to Friday, 9 a.m. to 5 p.m. Pacific Time
  • Mailing address: 227 Santa Maria, Irvine, CA 92606
  • Website: aevumplus.net